Order Cancellation & Modification

Order Cancellation & Modification

We understand that a name, address, or gift date may need to change. Contact us as soon as possible after placing an order and include the order number.

Personalization changes

We can review a requested change before production begins. Once a personalized design has entered production or fulfillment, the change may no longer be possible.

Address changes

Send the complete corrected address immediately. If the package has shipped, the carrier may need to handle the change and additional carrier charges may apply.

Cancellation requests

Cancellation is considered based on the order status. A request is not confirmed until Chikky replies by email. If production or fulfillment has started, a personalized order may not be cancellable.

Customer-provided errors

Spelling, dates, initials, colors, quantities, or other details entered incorrectly by the customer are not automatically eligible for a refund. Always review the order confirmation and contact us immediately if you notice a mistake.