Shipping & Delivery

Shipping & Delivery

This page explains how made-to-order products move from checkout to delivery. Your checkout page is the final source for the shipping charge and estimated delivery window for a specific order.

1. Order review

After checkout, we review the order details and personalization information. Contact us immediately if you see an address or personalization error.

2. Production

Personalized products are made to order. Allow 3–5 business days for production unless the product page states a different timeframe. Production time begins after the order and personalization details are accepted.

3. Shipment

When the order ships, tracking information is emailed to the address used at checkout. Carrier scans may take several business days to appear, particularly after an international handoff.

Shipping cost and transit

Shipping cost and estimated transit depend on destination, package, and available shipping method. Review the available options and total cost at checkout before completing payment. Duties or taxes, if applicable in the destination country, are shown or collected according to the checkout and carrier process.

Address changes

Contact us immediately for an address correction. We can review a change before production or shipment, but cannot guarantee a change after processing begins.

Delayed, lost, or damaged delivery

Contact us with your order number, tracking number, and delivery details. Keep the packaging and product available while we review the carrier status and next step.