Returns, Refunds & Replacements
Returns, Refunds & Replacements
We want you to receive the item you ordered in good condition. This page explains what to do when there is a product or fulfillment problem.
Personalized and made-to-order items
Personalized items are made specifically for your order and generally cannot be returned because of a change of mind or incorrect customer-provided details. Please check names, dates, wording, size, color, and quantity before payment.
Issues we can review
Contact us within 30 days of delivery at cs@chikky.co if the item is damaged, defective, materially different from the product listing, or incorrect because of a fulfillment error.
How to submit a claim
- Email us with your order number.
- Explain what happened and when the package was delivered.
- Attach clear photos of the item, personalization, shipping label, and packaging.
- Tell us whether you prefer a replacement or refund; the final resolution depends on the reviewed issue.
Return instructions
Do not send an item back without written instructions. We will confirm whether a return is needed, where it should be sent, and who is responsible for any return shipping before you ship it.
Refund timing
Approved refunds are sent to the original payment method. Your bank or payment provider may need several business days to post the credit.
Exclusions
Damage caused by misuse, normal wear, unauthorized modification, or incorrect customer-provided information may not qualify for a refund or replacement.