Track Your Order

Track Your Order

After your order ships, we send a tracking link to the email address used at checkout. Open the link to see the latest carrier status and estimated delivery information.

Why has tracking not updated?

It is normal for the first scan to take several business days, especially when the package is moving between fulfillment and carrier facilities or crossing a border. Tracking may show no movement while the carrier is waiting for its next scan.

When to contact us

If tracking has not updated after several business days, the estimated delivery window has passed, or the package is marked delivered but cannot be found, email cs@chikky.co with your order number and tracking number. We will review the shipment details and explain the next step.

Address or delivery problems

Contact us immediately if the address is incorrect. Once a package has shipped, an address change may require carrier assistance and cannot be guaranteed.

See Shipping & Delivery for production time, delivery estimates, and shipping charges, or contact Customer Support.