FAQs

Frequently Asked Questions

What does personalized mean?

A personalized item includes customer-provided details such as a name, initial, date, birth information, or custom wording. Some products are non-personalized; the product page will clearly show the options available.

How do I submit personalization?

Use the fields on the product page before adding the item to cart. Copy the details exactly as you want them printed or embroidered. Review every letter, number, space, and capitalization before checkout.

Can I see a proof before production?

Unless a product page specifically states that a proof is provided, production is based on the information submitted with the order. Contact us immediately if you notice a mistake.

How long does production take?

Most personalized items require 3–5 business days for production, unless a different timeframe is shown on the product page. Production time is separate from shipping transit time.

How is shipping calculated?

Shipping cost and delivery estimate depend on the destination, items, and shipping service available at checkout. The checkout page shows the order-specific shipping charge before payment.

When will tracking appear?

Tracking is emailed when the order ships. The first carrier scan can take several business days, especially when a shipment is handed between carriers.

Can I change or cancel an order?

Contact us immediately. We can review requests received before production, but personalized orders may not be changeable or cancellable once production or fulfillment has started.

Can I return a personalized item?

Personalized items are generally not returnable for a change of mind or incorrect customer-provided information. Damaged, defective, materially incorrect, or fulfillment-error items should be reported within 30 days.

What evidence is needed for a claim?

Send the order number, a description, the delivery date, and clear photos of the item and packaging. We will confirm whether a return is needed before you send anything back.

Which payment methods are available?

Available payment methods depend on your location and device and are displayed securely at checkout. Do not place a duplicate order if your payment appears pending; contact us first.